Frequently Asked Questions

You'll find the answers to all your questions here.

All Kenta charm models are 100% compatible with the 'Kenta Snake Chain' bracelets on our website and all international standard snake chain bracelets (Pandora, etc.).

No, our products are made from 316L Stainless Steel. They are resistant to water, seawater, and sweat. They will never tarnish, rust, or discolor. You can use them with peace of mind.

Yes, all orders are shipped in Kenta Jewelry's custom-designed luxury box, ready to be gifted. You can also add your gift card message to the order notes.

To maintain the shine of your jewelry, we recommend keeping it away from strong chemicals such as perfume, cream, and bleach. Storing it in its original box when not in use will extend its lifespan.

You can make payments via our website using Credit Cards (Bonus, World, Axess, etc.) and Debit Cards with 256-bit SSL security. Currently, we do not offer a cash-on-delivery option.

Yes, most of our necklaces and bracelets have a +5 cm extension chain. This allows them to easily fit different wrist and neck sizes.

You have the right to an unconditional return or exchange within 14 days of receiving the product. The product must be unused and its packaging undamaged. You can obtain the code by contacting our support line.

Kenta Jewelry is currently an online-only design studio. This allows us to offer you the highest quality at the most affordable price without reflecting store expenses in our prices.

Orders placed before 3 PM on weekdays are shipped the same day; orders placed after that time are shipped the next business day. Shipping takes approximately 1-3 business days.